Amazon Prime Video Error 1060

Updated March 11, 2026 • Expert Guide • Prime AI Tech Solutions

Looking for the best solutions? Compare top options and get expert advice tailored to your needs.

Explore Top Recommendations ›

Understanding and Resolving Amazon Prime Video Error 1060: An Expert Troubleshooting Guide

Amazon Prime Video has become a staple for millions, offering a vast library of movies, TV shows, and original content. However, like any complex streaming service, it can occasionally encounter technical glitches. Among these, Error 1060 is a common, yet often frustrating, issue that can interrupt your viewing experience. As an expert in streaming diagnostics, this article will provide an exhaustive, high-value guide to not only understand the root causes of Error 1060 but also equip you with actionable, step-by-step solutions to resolve it efficiently.

Deep Dive: Understanding Amazon Prime Video Error 1060

Error 1060 in Amazon Prime Video is predominantly a network-related issue. It signifies that your streaming device is encountering difficulties establishing or maintaining a stable connection with Amazon's servers. Unlike content-specific DRM errors or playback failures, Error 1060 points to a communication breakdown at a more fundamental level. This means the problem often lies within your local network, your device's configuration, or occasionally, your Internet Service Provider (ISP).

Common Underlying Causes of Error 1060:

  • Network Instability or Insufficiency: A fluctuating Wi-Fi signal, an overloaded network, or insufficient internet bandwidth can prevent your device from consistently connecting to Prime Video servers.
  • Device-Specific Glitches: Temporary software bugs, corrupted cache data, or outdated operating systems on your streaming device (Smart TV, Fire TV Stick, game console, mobile, PC) can interfere with app functionality.
  • Outdated Application Software: An old version of the Prime Video app might have compatibility issues with Amazon's latest server protocols or your device's OS.
  • VPN or Proxy Server Interference: While VPNs offer privacy, they can sometimes route your connection through servers that Amazon's systems flag as suspicious, or they might simply introduce latency that disrupts streaming.
  • DNS Resolution Problems: Your device's ability to translate website names (like amazon.com) into IP addresses might be slow or faulty, hindering server connection.
  • ISP-Related Issues: Occasionally, your ISP might be experiencing localized outages, throttling, or routing problems that affect your connection to Amazon's content delivery networks.
  • Amazon Server-Side Problems: Though less common, Amazon's servers can experience temporary outages or maintenance, leading to widespread connection issues.
Amazon Prime Video Error 1060 troubleshooting flowchart infographic

Step-by-Step Expert Troubleshooting Guide for Error 1060

Resolving Error 1060 requires a systematic approach. Follow these steps in order, as they progress from the simplest and most common fixes to more advanced solutions.

1. Verify Your Internet Connection and Network Stability

The vast majority of Error 1060 instances stem from network issues. This is your first and most critical diagnostic step.

  • Run a Speed Test: Use a reliable service like Speedtest.net on a device connected to the same network. Prime Video recommends a minimum of 1 Mbps for SD, 3.5 Mbps for HD, and 15 Mbps for 4K UHD. If your speeds are significantly lower, this is a major clue.
  • Test Other Apps/Websites: Try browsing a few websites or using other streaming apps (Netflix, YouTube) on the same device. If they also struggle, the problem is likely with your internet connection, not just Prime Video.
  • Power Cycle Your Router and Modem: Unplug both your internet modem and Wi-Fi router from their power sources. Wait for at least 30-60 seconds. Plug the modem back in first, wait until its indicator lights stabilize (usually 1-2 minutes), then plug in your router. This clears temporary network glitches and refreshes your connection.
  • Try a Wired Connection (If Possible): If you're using Wi-Fi, temporarily connect your streaming device directly to your router with an Ethernet cable. If this resolves the issue, your Wi-Fi signal might be weak or congested.

2. Restart Your Streaming Device

A simple restart can often clear temporary software conflicts or memory issues on your device. This is different from merely putting it into standby mode.

  • Full Power Cycle: For Smart TVs, Fire TV Sticks, Roku devices, game consoles, etc., completely unplug the device from its power outlet. Wait for 30 seconds to a minute, then plug it back in and power it on.
  • For Computers/Mobile Devices: Perform a full shutdown and restart.

3. Clear Amazon Prime Video App Cache and Data

Cached data can become corrupted over time, leading to various app malfunctions, including connection errors.

  • On Fire TV Stick/Android TV: Go to Settings > Applications > Manage Installed Applications > Prime Video > Clear Cache, then Clear Data. (Note: Clearing data will log you out and remove downloaded content).
  • On Roku: Roku devices don't have a direct cache clear option for individual apps. Reinstalling the app is the closest equivalent (see Step 8).
  • On Smart TVs (e.g., Samsung, LG): Navigate to Settings > Apps > Prime Video (or similar path) and look for options to clear cache/data. If not available, unplugging the TV for a few minutes (power cycle) and then reinstalling the app (Step 8) are your next best options.
  • On Mobile (iOS/Android): For Android, go to Settings > Apps > Prime Video > Storage > Clear Cache. For iOS, offloading the app (Settings > General > iPhone Storage > Prime Video > Offload App) or reinstalling is the way to clear cache.
  • On Web Browser (PC/Mac): Clear your browser's cache and cookies. Go to your browser's settings (e.g., Chrome: Settings > Privacy and security > Clear browsing data).

4. Update Prime Video App and Device Firmware

Outdated software is a common culprit for compatibility issues and bugs.

  • Update Prime Video App:
    • Fire TV/Android TV: Apps usually update automatically, but you can check in the app store.
    • Roku: Highlight the Prime Video channel, press *, select Check for updates.
    • Smart TV: Check your TV's app store or system settings for app updates.
    • Mobile: Check the Apple App Store or Google Play Store.
  • Update Device Firmware/OS:
    • Fire TV/Roku/Smart TV: Go to Settings > System > About > Check for Updates (or similar path).
    • Computers/Mobile Devices: Ensure your operating system (Windows, macOS, iOS, Android) is up to date.

5. Disable VPN or Proxy Servers

If you're using a Virtual Private Network (VPN) or a proxy service, it could be interfering with Prime Video's ability to verify your location or establish a stable connection.

  • Temporarily Disable: Turn off your VPN or proxy service and try streaming again.
  • Check VPN Settings: If the issue resolves, you may need to configure your VPN to allow Prime Video traffic directly or use a server location within your registered Amazon region.

6. Change DNS Settings (Advanced)

Your Domain Name System (DNS) server translates domain names into IP addresses. Sometimes, your ISP's default DNS servers can be slow or unreliable.

  • Consider Public DNS: Try switching to public DNS servers like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1).
  • How to Change: You can usually change DNS settings on your router (affects all devices) or on individual devices. Consult your router's manual or device settings for specific instructions.
  • Revert if No Change: If changing DNS doesn't help, revert to your original settings.
Digital interface showing network connectivity diagnostic steps

7. Check Amazon Prime Video Server Status

While rare, Amazon's servers can occasionally experience outages or maintenance.