Microsoft Store Error 0x80070422

Updated March 11, 2026 • Expert Guide • Prime AI Tech Solutions

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Understanding and Resolving Microsoft Store Error 0x80070422: A Comprehensive Expert Guide

The Microsoft Store is an indispensable component of modern Windows operating systems, serving as the central hub for downloading, updating, and managing Universal Windows Platform (UWP) applications. When this critical service encounters issues, it can severely impact user experience and productivity. One of the more common and frustrating errors users face is 0x80070422. This article provides an exhaustive, expert-level guide to understanding the root causes of this error and implementing effective, actionable solutions.

Error 0x80070422 typically manifests when attempting to download, update, or even open apps from the Microsoft Store. It often points to a problem with essential background services that the Store relies upon. Unlike generic network errors, 0x80070422 specifically indicates that one or more required Windows services are either stopped, disabled, or misconfigured. Addressing these underlying service issues is paramount to restoring full Microsoft Store functionality.

The Root Cause: Unpacking Error 0x80070422

At its core, Error 0x80070422 is a service-related error. The Microsoft Store, like many Windows components, doesn't operate in isolation. It depends on several interdependent background services to function correctly. When any of these services are not running or are improperly configured, the Store fails to initiate downloads, updates, or even launch, triggering this specific error code.

The primary culprits behind 0x80070422 are almost always related to:

  • Windows Update Service: Although primarily for OS updates, the Microsoft Store leverages components of this service for app updates and downloads. If it's disabled, the Store cannot function.
  • Background Intelligent Transfer Service (BITS): BITS is responsible for transferring files in the background, including app downloads and updates for the Microsoft Store. A stopped or disabled BITS service will halt all downloads.
  • Network List Service: This service identifies the networks to which the computer connects and stores properties of these networks. If it's not running, network-dependent services can fail.
  • Microsoft Store Install Service (InstallService): A dedicated service for the Microsoft Store itself, crucial for app installation processes.
  • Cryptographic Services: Essential for verifying digital signatures of files, including app packages.

Understanding that this error is fundamentally about service availability is the first step towards a systematic and successful resolution.

Infographic illustrating Microsoft Store Error 0x80070422 caused by disabled or stopped Windows services like Windows Update, BITS, and Network List Service

Step-by-Step Guide to Resolution

Follow these steps methodically. It's crucial to restart your system after making significant changes to ensure they take effect.

1. Verify Essential Services

This is the most critical first step, as it directly addresses the primary cause of 0x80070422.

  1. Press Win + R, type services.msc, and press Enter. This opens the Services management console.
  2. Locate the following services:
    • Windows Update
    • Background Intelligent Transfer Service (BITS)
    • Network List Service
    • Microsoft Store Install Service (if present)
    • Cryptographic Services
  3. For each of these services:
    • Right-click on the service and select Properties.
    • Ensure the Startup type is set to Automatic (or "Manual" for Network List Service and Cryptographic Services, but ensure they are running).
    • Check the Service status. If it's "Stopped," click Start. If it's "Running," click Stop and then Start again to restart it.
    • Click Apply and then OK.
  4. Important: After ensuring all relevant services are running, restart your computer.

2. Run the Windows Store Apps Troubleshooter

Windows includes built-in troubleshooters that can automatically diagnose and fix common issues.

  1. Go to Settings (Win + I).
  2. Navigate to Update & Security (Windows 10) or System > Troubleshoot (Windows 11).
  3. Select Additional troubleshooters (Windows 10) or Other troubleshooters (Windows 11).
  4. Find and click on Windows Store Apps (or "Microsoft Store Apps") and then click Run the troubleshooter.
  5. Follow the on-screen prompts and apply any recommended fixes.

3. Reset the Microsoft Store Cache (WSReset.exe)

A corrupted Microsoft Store cache can lead to various issues, including download errors.

  1. Press Win + R, type wsreset.exe, and press Enter.
  2. A blank Command Prompt window will appear for a few moments. Do not close it.
  3. Once the cache is cleared, the Microsoft Store app will automatically open. Test if the error persists.

4. Re-register the Microsoft Store App

If the Microsoft Store app package itself is corrupted, re-registering it can often resolve the issue.

  1. Search for PowerShell in the Start Menu, right-click on "Windows PowerShell," and select Run as administrator.
  2. In the PowerShell window, paste the following command and press Enter: 
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  3. Allow the command to complete. You might see some red text; this is often normal and doesn't necessarily indicate an error.
  4. Restart your computer and check the Microsoft Store.

5. Check Date and Time Settings

Incorrect date and time settings can interfere with secure connections required for the Microsoft Store to function.

  1. Right-click on the clock in the taskbar and select Adjust date/time.
  2. Ensure Set time automatically and Set time zone automatically are both turned On.
  3. Click Sync now under "Synchronize your clock."

6. Disable Proxy or VPN

Proxy servers or VPNs can sometimes interfere with Microsoft Store's ability to connect to its servers.

  1. For VPN: Disconnect from your VPN service.
  2. For Proxy:
    • Go to Settings > Network & Internet > Proxy.
    • Ensure Automatically detect settings is On, and Use a proxy server is Off.
  3. Test the Microsoft Store.

7. Run System File Checker (SFC) and DISM

Corrupted system files or issues with the Windows image can indirectly affect the Microsoft Store.

  1. Search for cmd in the Start Menu, right-click "Command Prompt," and select Run as administrator.
  2. First, run the System File Checker: Type sfc /scannow and press Enter. Let it complete.
  3. Next, run the DISM tool to repair the Windows image:
    • Type DISM /Online /Cleanup-Image /RestoreHealth and press Enter.
    • This process can take some time.
  4. Restart your computer after both commands have completed.

8. Create a New User Account

User profile corruption can sometimes lead to app-specific issues.

  1. Go to Settings > Accounts > Family & other users.
  2. Click Add someone else to this PC.
  3. Follow the prompts to create a new local user account.
  4. Log out of your current account and log in with the new account.
  5. Try accessing the Microsoft Store from the new account. If it works, your original user profile might be corrupted, and you may consider migrating your data.

9. Perform a Clean Boot

A clean boot starts Windows with a minimal set of drivers and startup programs, helping to identify software conflicts.

  1. Press Win + R, type msconfig, and press Enter